xv999 Privacy Policy

Introduction

xv999 ("we", "our", "the Platform") is committed to protecting the privacy and personal data of all players and visitors who use our online gaming and sports betting platform. This Privacy Policy sets out in clear terms what information we collect, why we collect it, how it is used, who it may be shared with, and how long we retain it.

By registering an account or using the xv999 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the Platform and may request account closure by contacting our support team.

Information We Collect

xv999 collects personal data only to the extent necessary to provide a safe, legal and enjoyable gaming experience. The categories of data we may collect include:

• 👤Identity data: Full name, date of birth, username, and a copy of government-issued identification (such as a National ID or passport) collected as part of the KYC verification process.
• 📱Contact data: Mobile phone number and email address used to register your account and to receive platform communications, security alerts and promotional messages (where you have opted in).
• 💳Financial data: Payment method details including mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers), bank account details where applicable, deposit and withdrawal transaction records, and account balance history.
• 🖥️Technical data: IP address, device type, browser type and version, operating system, screen resolution, session duration, referring URL, and other diagnostic information collected automatically when you access the Platform.
• 🎮Gaming data: Bet history, game session logs, wagering patterns, bonus usage, sports betting selections and any responsible gaming settings you have applied to your account.
• 📍Location data: Country and approximate geographic region derived from your IP address, used solely for eligibility checks and fraud prevention. xv999 does not collect precise GPS-level location data.

We do not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, or health information) unless specifically required for regulatory compliance purposes, in which case we will seek your explicit consent in advance.

How We Use Your Information

xv999 processes your personal data only for the following clearly defined purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected:

Legal Basis for Processing

xv999 processes your personal data on one or more of the following legal grounds, depending on the specific purpose of processing:

Sharing Your Personal Data

xv999 does not sell your personal data. We may share it with the following limited categories of recipients, strictly on a need-to-know basis and only to the extent necessary for the described purpose:

• 🏦Payment processors: bKash, Nagad, Rocket, Upay and our banking partners receive transaction data necessary to process your deposits and withdrawals securely. These providers are subject to their own privacy obligations.
• 🎲Game providers: Licensed game studios such as Pragmatic Play, Evolution Gaming and Spribe may receive minimal session data to deliver their games and ensure fair play. No identity data is shared with game providers beyond what is technically necessary.
• 🔍Identity verification services: Third-party KYC providers may process your identification documents and proof of address solely for the purpose of verifying your identity in accordance with our regulatory obligations.
• 📜Regulatory authorities: Where required by law, xv999 may disclose personal data to competent government or law enforcement authorities in response to a lawful request, court order or legal obligation. We will notify you of such disclosure where legally permissible.

Data Retention

xv999 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice this means: account data and KYC documents are retained for a minimum of five years following account closure to satisfy anti-money laundering record-keeping obligations; transaction records are retained for seven years; gaming logs and session data are retained for three years; marketing preference data is retained until you withdraw your consent or close your account, whichever is earlier.

Once data is no longer required for any active legal or operational purpose, xv999 will securely delete or anonymise it so that it can no longer be linked to you as an individual. You may request early deletion of non-legally-required data by contacting our support team; however, xv999 may decline requests where retention is required by law.

Cookies and Tracking Technologies

xv999 uses cookies and similar tracking technologies to operate the Platform efficiently and to improve your experience. Cookies are small text files placed on your device when you visit the Platform. The categories of cookies we use are:

• 🍪Essential cookies: Required for core platform functions such as login session management, security token validation and fraud detection. These cannot be disabled without breaking core platform functionality.
• ⚙️Functional cookies: Used to remember your preferences such as language settings, display preferences and responsible gaming limits you have set, so they persist across sessions.
• 📈Analytics cookies: Help xv999 understand how players navigate the platform, which pages are most visited and where users encounter difficulties, allowing us to continually improve platform usability and performance.

You may control cookie preferences through your browser settings. Please note that disabling essential cookies will affect your ability to log in and use core platform features. Continued use of the xv999 Platform following the display of our cookie notice constitutes acceptance of our cookie practices as described in this policy.

Data Security

xv999 employs a multi-layered security architecture to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our security measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that restrict data access to authorised personnel only, regular security audits and vulnerability assessments, and real-time fraud monitoring systems.

While xv999 takes all reasonable steps to protect your data, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights, xv999 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

Your Rights Over Your Data

As a player on xv999, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details:

xv999 will respond to verified data rights requests within 30 days of receipt. Where a request is complex or involves a large volume of data, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.

Children and Minors

xv999 is strictly an adult-only platform. We do not knowingly collect personal data from persons under the age of 21. The Platform is not directed at, designed for, or intended to be used by individuals under 21 years of age. Age verification is applied as a mandatory step during registration and as part of the KYC process.

Third-Party Links

The xv999 Platform may contain references to third-party services such as game providers and payment partners. Where you follow a link or interaction that takes you outside the xv999 Platform, please be aware that xv999 is not responsible for the privacy practices of those external services. We recommend reviewing the privacy policy of any third-party service before providing them with your personal data.

Changes to This Privacy Policy

xv999 reserves the right to update this Privacy Policy at any time. Where changes are material, we will take reasonable steps to notify registered players by posting a prominent notice on the Platform. The updated policy will take effect from the date it is published. The date at the top of this page always reflects when the policy was last revised.

Your continued use of the xv999 Platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue use of the Platform and may request account closure by contacting [email protected]. This Privacy Policy was last updated on 1 January 2026.